FAQ

Frequently asked questions

WHAT METHODS OF PAYMENT ARE ACCEPTED?


We accept Mastercard, Paypal, VISA and VISA Debit from Canadian and US banks. Pre-paid credit cards are accepted as long as there is an address registered on file with the issuing bank.




WHEN AM I CHARGED FOR MY ORDER?


When you place your order, a preauthorization is put on the method of payment. This ensures we can successfully charge the order when it is ready to ship. Once the order is packed and ready to leave our warehouse, your method of payment will be charged. You will not be charged for any out of stock items.




HOW ARE TAXES CALCULATED?


Taxes are calculated based on the final subtotal after discounts or promotional codes are added to your order. The applicable tax rate is based on the province of the shipping address. This is true for both regular and gift orders.




HOW DO I MODIFY MY ORDER?


Once an order has been placed, it cannot be modified.